Return Policy

 

Effective Date: 01--8-24

Thank you for shopping with Walaiti Official! We strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied or if there is an issue with your order, we offer a return and exchange policy as outlined below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within [insert number] days from the date of delivery.
  • The item must be in its original condition, unused, and with all original tags and packaging intact.
  • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

The following items are non-returnable:

  • Sale items or products marked as final sale.
  • Custom or personalized items.

3. Return Process

To initiate a return:

  1. Contact our customer service team at +92 304 8941309 to request a return authorization.
  2. Provide your order number and reason for the return.
  3. Our team will provide instructions on how to return the item. Please note that you are responsible for return shipping costs unless the return is due to our error.

4. Refunds and Exchanges

Refunds:

  • Once we receive and inspect your returned item, we will process your refund to the original payment method within 15 business days.
  • Shipping fees are non-refundable.

Exchanges:

  • If you wish to exchange an item for a different size or color, please contact us to check availability and follow the return process.
  • Additional shipping charges may apply for exchanges.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Please contact us within 5 days of receiving the item with photos and a description of the issue.
  • We will arrange for a replacement or issue a full refund, including any return shipping costs.

6. Contact Us

If you have any questions or need assistance with your return, please contact us:

Walaiti Official
Phone: +92 304 8941309
Email: saqibhaseeb6@gmail.com
Address: Islamabad, Pakistan

We appreciate your business and are here to help!